Shipping policy
Effective Date: 09/11/2023
Thank you for choosing Free Rein! We want to ensure you have the best shopping experience possible, and part of that experience involves understanding our shipping policy.
Processing Times:
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Premade Drops: Orders for items from our premade collections typically ship within 5-10 days after the date of purchase. These products are in stock and ready to be shipped to you promptly.
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Pre-Order Drops: For items from our pre-order collections, please expect a longer processing time. These products are made to order, and it may take approximately 3-8 weeks from the date of purchase before they are ready to be shipped. We ensure the highest quality in every pre-order item, and this extra time allows us to craft and prepare each piece with care.
Shipping Methods:
We offer a variety of shipping methods to ensure you receive your orders in a timely and convenient manner. Shipping options and their associated costs will be presented during the checkout process. Please select the method that best suits your needs.
Shipping Costs:
Shipping costs are calculated based on the selected shipping method, the destination, and the weight and dimensions of your items. You can review the shipping cost for your order during the checkout process before finalizing your purchase.
Order Tracking:
You will receive a shipping confirmation email with tracking information once your order has been shipped. This will allow you to track your package's progress and get an estimated delivery date.
International Shipping:
We are delighted to offer international shipping to our customers around the world. However, please be aware that international orders may be subject to customs, import duties, and taxes. These charges are the responsibility of the recipient. Free Rein has no control over these charges, and they can vary depending on your country's regulations.
Delivery Times:
Delivery times may vary based on your location, the chosen shipping method, and potential delays due to customs, weather, or other factors. We make every effort to ensure that your order is delivered as quickly as possible, but please note that delivery times are estimates and not guarantees.
Contact Us:
If you have any questions or require further information regarding our shipping policy, please do not hesitate to contact us at freereinglobal@gmail.com, We are here to assist you and ensure your satisfaction.
Thank you for choosing Free Rein! We appreciate your support and are committed to delivering high-quality products to you in a timely and efficient manner.