Refund policy

At Free Rein, we are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

All Sales Are Final, Except in Cases of Damage:

  1. All Sales Final: In general, all sales are considered final. We do not accept returns or provide refunds for products that have been purchased. However, we want you to have a positive shopping experience, and we recognize that sometimes issues may arise.

  2. Damaged Items: We take great care in packaging and shipping your order to ensure that it arrives in perfect condition. If, however, your item arrives damaged, please contact us within 14 days of receiving your order at freereinglo@outlook.com with a description and clear photos of the damage.

Damaged Items Refund Procedure:

  1. Contact Us: Please contact our customer support team within 14 days of receiving your damaged item to report the issue. You can reach us at freereinglobal@gmail.com

  2. Provide Information: In your email, please provide your order number, a detailed description of the damage, and attach clear photos of the damaged item and its packaging.

  3. Evaluation: We will review your request and inspect the provided images to determine the extent of the damage. We may request additional information if necessary.

  4. Refund or Replacement: If we confirm that the item was indeed damaged during shipping, we will offer you the option to receive a refund for the cost of the damaged item or a replacement item, subject to availability.

  5. Refund Processing: Refunds will be processed as soon as possible, and you can expect to receive the refund within 5-10 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method.

Contact Us:

If you have any questions or need further assistance regarding our return and refund policy, please don't hesitate to contact us. We are here to help and ensure your satisfaction.

freereinglobal@gmail.com